Shipping policy
OVERVIEW
This Shipping Policy explains how orders placed with PARQ are processed and delivered. By placing an order through our website, you agree to the terms outlined below.
We aim to process and dispatch all orders as efficiently as possible and to provide clear information regarding shipping timeframes and delivery expectations.
SECTION 1 – ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been received.
Orders are processed during standard business hours, Monday to Friday, excluding public holidays in Victoria, Australia.
During busy periods such as product launches, promotional events or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
SECTION 2 – SHIPPING WITHIN AUSTRALIA
PARQ ships orders across Australia using trusted shipping partners.
Estimated delivery timeframes after dispatch are typically:
• Standard shipping: approximately 2–7 business days
• Express shipping: approximately 1–3 business days
Delivery times may vary depending on your location and the shipping carrier.
SECTION 3 – INTERNATIONAL SHIPPING
PARQ may offer international shipping to selected destinations.
Estimated delivery timeframes for international orders generally range from 5–15 business days after dispatch, depending on the destination country and shipping service selected.
International orders may be subject to customs inspections and delays that are outside our control.
SECTION 4 – SHIPPING COSTS
Shipping costs are calculated at checkout and will depend on your location and the shipping option selected.
From time to time, PARQ may offer free shipping promotions which will be clearly communicated on the website.
SECTION 5 – CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes and other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
SECTION 6 – DELIVERY DELAYS
All delivery timeframes are estimates only and are not guaranteed.
PARQ is not responsible for shipping delays caused by carriers, customs processing, weather events or other circumstances outside our control.
SECTION 7 – INCORRECT SHIPPING DETAILS
Customers are responsible for providing accurate shipping information at the time of purchase.
PARQ is not responsible for orders that are delayed, lost or returned due to incorrect or incomplete shipping details provided at checkout.
SECTION 8 – LOST OR DAMAGED PARCELS
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so that we can assist.
While we will work with the shipping carrier to resolve delivery issues, PARQ cannot guarantee replacement or refund for parcels once they have been handed over to the shipping carrier.
SECTION 9 – CONTACT
If you have any questions regarding shipping or delivery, please contact us at:
PARQ
1/9 Lawrence Ave
Aspendale VIC 3195
Australia